FAQ

FAQ

Sessùn wedding
  • When will my order be shipped?

    Sessùn Wedding items are made from delicate materials, and so by their nature, they are fragile. Packaging these items requires the utmost care and attention.

    Please allow 48 working hours for us to prepare your order before it is sent out. 

  • When will I be delivered and what are the delivery charges?

    Our bridal wear is specially packaged. For this reason, an additional fee of €5.00 is applied to each item ordered (dresses, tops, skirts, and trousers).

    In France:

    *Deliveries are provided by Colissimo or Chronopost and must be signed for.

    **Standard delivery to a pick-up point is free when you spend €150 or more.

     

    Colissimo home delivery: €6 - 2 to 3 working days.

    Colissimo pick-up point delivery: €4 - 2 to 3 working days.

    Chronopost express home delivery: €10 – 1 working day.

     

    Elsewhere:

    *Deliveries are provided by different Colissimo partners in different countries and must be signed for.

    **Delivery charges and times vary by country.

    **For deliveries outside mainland France, administration and/or customs charges may be applied by the courier.

    Home delivery: from €8 - 5 to 10 working days

    Pick-up point delivery (certain countries only): from €8 - 3 to 5 working days

  • How to return items ?

    The returns policy is the same. Find out more at "How to make a return?".

    Please note that the additional fee of 5€ and delivery costs are not refunded in case of return.

  • Can I return an item for an exchange?

    We don't do standard exchanges. Refunds will be issued for returned items within 7 working days of a parcel being received.

    If you would like a new size or another style or colour, simply place another order on the website.
    If you order the same style in another size, we will refund the delivery charge and the additional fee of €5.00 for the new order if you email hello@sessun.com and give the references for both the original order and the one in the new size.

  • I have a query about size, how do I find out more?

    Our customer service hello@sessun.com is available to assist you when choosing size or style. Don't hesitate to contact us!

Safely pay

Visa, Mastercard, Amex, Paypal

Dispatch under 24h

Except weekends, bank holidays, sales and collection launch

Easy returns

15 working days upon receipt

Customer service

Monday - Friday: 8AM -- 6:30 PM hello@sessun.com