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customer services

Get in touch with us from Monday to Friday between 8am and 6:30pm by telephone or by sending an email to

frequently asked questions

How do I make a return?

To return an item, you should first make your request on the site.

Go to the “HELLO / My orders” section. Click on the order concerned, and then on “Return items”.

order tracking

A question about your delivery? Please see our order tracking page, the information is updated daily!

How long does it take to receive a refund?

Our teams do their best to process returned items and refunds as quickly as possible.

We will send you an email notification of your refund as soon as we’ve been able to process your request.

Thank you for your understanding!

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