FAQ

FAQ

Orders
  • Can I cancel or edit an order?

    To ensure quick delivery, once your order has been finalized you can no longer cancel or edit it.

    However, if you no longer wish to receive your order, please reject your parcel when the courier delivers it or return it using the prepaid returns label if this is permitted for your delivery country.

    Customer services can be reached at hello@sessun.com or here

  • Are the items in my basket reserved for me?

    During private and general sales, items will stay in your basket for 30 minutes. After this, they will be offered to all our customers again.

    Please note that after these 30 minutes, we can't guarantee that the items you had in your basket will be available should you want to order them.

  • A product I want is unavailable. How can I find out if it will be back online?

    If the size you want is no longer available, you can enter your email address on the product page to be notified when it comes back into stock.

    Do contact a store near you to find out about the item's availability or contact our customer services team for more information at hello@sessun.com or here.

Safely pay
Visa, Mastercard, Amex, Paypal
Dispatch under 24h
Except weekends, bank holidays, sales and collection launch
Easy returns
15-days upon receipt and refund within 7 workings days
Customer service
Monday - Friday: 8AM - 1PM & 2PM - 5PM hello@sessun.com