To return an item, you first need to make a return request on the website.
To do this, go to "HELLO", then "My orders". Next, click the order in question, then "Return products".
N.B. We can't refund you if you haven't submitted a returns request online.
If you can't see "Return products" or "Return items" in your customer account, this means the returns period has ended. You can no longer return the item.
Sessùn will only cover the cost of returns in mainland France.
In this case, you will be sent an email containing a prepaid label that you will need to attach to the parcel.
FOR ALL OTHER LOCATIONS:
Please send your order back to the following address:
Sessùn e-boutique, 10 Boulevard du Collet 13008 Marseille, France.
Please keep the tracking code or other proof of postage.
For returns from countries outside the European Union: the customs declaration form on the parcel should say that it contains returned goods and give the reason for the return. We suggest you use the courier who originally delivered the parcel and check no charges will apply on receipt. If there is a charge to pay when a parcel is received, it will be rejected.