FAQ

FAQ

Returns ans refunds
  • How to return items

    To return an item, you first need to make a return request on the website.
    To do this, go to "HELLO", then "My orders". Next, click the order in question, then "Return products".

    N.B. We can't refund you if you haven't submitted a returns request online.
    If you can't see "Return products" or "Return items" in your customer account, this means the returns period has ended. You can no longer return the item. 

    Sessùn will only cover the cost of returns in mainland France. 
    In this case, you will be sent an email containing a prepaid label that you will need to attach to the parcel.

     

    FOR ALL OTHER LOCATIONS:
    Please send your order back to the following address:

    Sessùn e-boutique, 10 Boulevard du Collet 13008 Marseille, France.

    Please keep the tracking code or other proof of postage.


    For returns from countries outside the European Union: the customs declaration form on the parcel should say that it contains returned goods and give the reason for the return. We suggest you use the courier who originally delivered the parcel and check no charges will apply on receipt. If there is a charge to pay when a parcel is received, it will be rejected.



  • Can I edit my returns request?

    Please contact our customer services team via the contact form or by email at hello@sessun.com to request a change.

    Please note that if you are in France and have already used your prepaid Colissimo returns label, Sessùn will only cover one return. You will need to arrange and cover the cost of any further item(s) you want to return.

  • What are the conditions for returns?

    Items should be returned in their original state and packaging. Shoeboxes should also be packaged up. Any item that doesn't have a label, has been worn, is incomplete, damaged or stained will not be accepted.

    We reserve the right to reject returned items or bill for dry cleaning if these return conditions have not been met.

    N.B. Items like bodies and other lingerie must be tried on with the plastic hygiene sticker attached and will only be accepted if this sticker is still in place.

  • How long do refunds take?

    After we have received and finalized a returned item, the refund will be issued within 7 working days. You will receive an email confirming the refund has been issued. Once payment has been made, the time it takes to arrive in your account will vary depending on the banks involved.

  • What is the status of my return?

    You can track your return status in "My returns" in your "HELLO" customer area.

    Our customer services team can also be reached via the contact form or at hello@sessun.com.

  • Can I return an item for an exchange?

    We don't do standard exchanges. Refunds will be issued for returned items within 7 working days of a parcel being received. If you would like a new size or another style or colour, simply place another order on the website.
    If you order the same style in another size, we will refund the delivery charge for the new order if you email hello@sessun.com and give the references for both the original order and the one in the new size.

  • Can I return an item in store?

    Returns can only be done via the website. Please follow the returns process set out above.

  • Why would a return be rejected?

    Any returns outside the designated returns period, without a label or in poor condition may be rejected. If there is a charge to pay when a returns parcel is received, it will be rejected.

  • What can I do if there's a problem with my item?

    Product quality is extremely important to us. If, despite the many quality checks we carry out, you have spotted a problem, please email us at hello@sessun.com, attaching photos of the issue.

Safely pay
Visa, Mastercard, Amex, Paypal
Dispatch under 24h
Except weekends, bank holidays, sales and collection launch
Easy returns
15-days upon receipt and refund within 7 workings days
Customer service
Monday - Friday: 8AM - 1PM & 2PM - 5PM hello@sessun.com