FAQ

FAQ

UK customers
  • How to place an order from the UK?

    The minimum amount to place an order from the UK is 135£ or 160€.

    Delivery via DHL is 6.88£ or 8€.

    The shipping delay is 24h (outside weekends and public holidays) for any order placed before 2 pm, and the delivery delay can vary depending on customs (2-10 business days).

    Since Brexit, new directives have been put into place regarding online shopping.

    UK orders may be subject to duties and taxes. Please note these charges are not included in your purchase price of the goods or shipping costs.

    Sessùn is not liable for any duties and taxes which may be applied by customs in the UK.

    DHL will contact you directly to make a payment. Please know your parcel will be held in customs until the amount is paid.

    For more information, please contact our customer service at hello@sessun.com

  • How to make a return from the UK?

    To make a return from the UK:

    You have to make your return request within 15 business days after receiving your order.

    To do so, please log into your customer account:

    -Go to HELLO / My orders
    -Click on the relevant order.
    -Then on « Return products».

    You will then be able to download a return form that you can slip into your parcel.

    Please send your order back to the following address within 7 business days:

    Sessùn
    e-boutique
    10 boulevard du Collet
    13008 Marseille

    Please follow the steps below:

    -use standard mail via Royal Mail (do not use express mail).
    -make sure the customs declaration form says it is returned goods (color, size, etc...) and write the tracking number from your initial order on it.
    -slip the order invoice into the parcel and if possible the customs documents of that order (CN23 form).

    Please check no charges will apply at receipt.

    For more information please contact our customer service at hello@sessun.com

Safely pay

Visa, Mastercard, Amex, Paypal

Dispatch under 24h

Except weekends, bank holidays, sales and collection launch

Easy returns

15 working days upon receipt

Customer service

Monday - Friday: 8AM -- 6:30 PM hello@sessun.com (+33) 04 86 06 36 04.