FAQ

FAQ

UK customers
  • How to place an order from the UK?

    The minimum amount to place an order from the UK is 135£ or 160€.

    Standard delivery is 6.88£ or 8€.

    The shipping delay is 24h (outside weekends and public holidays) and the delivery delay can vary depending on customs (2-10 business days).

    Since Brexit, new directives have been put into place regarding online shopping.

    All of our UK customers now have to pay taxes and customs charges upon receipt of the parcel.

    • The tax amount is about 20% of the total amount of the order.
    • Customs charges are about 10% of the total amount of the order.
    • The administration fee is 12£ or 13,95€.

    You will receive an invoice from Parcel Force in the mail. Please know your parcel will be held in customs until the amount is paid.

    For more information, please contact our customer service at hello@sessun.com

  • How to make a return from the UK?

    To make a return from the UK:

    You have to make your return request within 30 business days after receiving your order.

    To do so, please log into your customer account:

    • go to HELLO / My orders
    • Click on the relevant order.
    • Then on « Return products».

    You will then be able to download a return form that you can slip into your parcel.

    Please send your order back to the following address within 7 business days:

    Sessùn
    eboutique
    10 boulevard du Collet
    13008 Marseille

    Please make sure the customs declaration form says it is returned goods (color, size, etc...) and check no charges will apply at receipt.

    For more information please contact our customer service at hello@sessun.com

Safely pay

Visa, Mastercard, Amex, Paypal

Dispatch under 24h

Except weekends, bank holidays, sales and collection launch

Easy returns

15 working days upon receipt

Customer service

Monday - Friday: 8AM -- 6:30 PM hello@sessun.com